Columbus Medical Alert Systems

A 3rd Act medical alert is for all people that may need medical help at home and while on the go. Our alerts systems are for all ages. We service Seniors and others with chronic medical conditions, like, but not limited to diabetes, heart disease, those that suffer strokes, Alzheimer’s disease, or seizures to name just a few. If you live alone or spend time alone, you should consider a medical alert system. 3rd Act Medical Alerts offers a variety of systems to meet every need.

Press your neck pendant for two seconds, and you will get a live 3rd Act Emergency Operator on the line. They will establish your location and assess the situation.

3rd Act Medical Alerts System is better than a cell phone in emergencies.We can find you in an emergency. Many of us experience times in which our smartphone battery is not fully charged. Some Smartphones require face ID to open them, which isn't optimal in the event of an emergency. Also what if the digital voice assistant (i.e. Siri or Alexa) doesn't understand that you need help? Don't get us wrong cell phones are great to have but not always the best option in the event of a medical emergency. At 3rd Act with a press of The Button, a live attendant located in the U.S. will answer. There is two-way communication to understand your emergency and what you need. We can locate you through GPS. The Emergency Response team can also contact a caregiver, family member, or emergency squad.

Absolutely. Our alerts operate nationwide on the AT&T cellular network. *Service availability and access/coverage on the AT&T network is not available everywhere and at all times.

Yes. 3rd Act is a national provider of medical alerts and provide coverage throughout the U.S. We are located in Central Ohio and started with focus on Ohio cities such as, but not limited to, Cleveland, Columbus, Cincinnati, Dayton and all the surrounding areas throughout Ohio. However, we ship to and support anyone in any area throughout the United States. Our customer service team will take the time to ensure that our subscribers are knowledgeable and have the tools that they need to be safe.

Yes, as a subscriber, you can provide your family members, care-givers, neighbors, and/or loved-ones with access to our mobile app. They would be able to log into the portal and locate your medical alert. We also provide any of your responders with email and text message alerts on button presses and also reminders about when your battery is low.

No. There are no contracts and mobile service on the AT&T cellular network is included with your monitoring plan.

Yes. In the event of a power outage, the Classic Base Station will continue to work for approximately 30 hours.

Yes. We do provide wall buttons that are great to be in and around the shower for added protection. The Classic Base Station can have up to 16 variations of buttons and the solo can have up to five paired buttons.

Yes. The Solo and Micro are designed for you to wear in or outside the home or when traveling anywhere in the U.S. You can wear your pendant for peace of mind, so help will be there at the press of the button.

If you push your Help Button, you stay where you are. An Emergency Operator will attempt to communicate with you through your Mobile Device. If you are not heard, we will assume it is an emergency and notify Emergency Response on your behalf.

If you are unable to speak or be heard, we will assume it is an emergency and notify Emergency Response on your behalf. We will also notify the personal contacts listed on your profile.

Rescue personnel follow different protocols and procedures. If there is an emergency, they will do what they need to do to get to you to help you, even if it means damaging or breaking down your door. We recommend that you purchase a lock box to safely store a spare house key. You can give us the location of the lock box and the code, and we will provide the rescue personnel with that information to get into your home without causing damage. We can also provide alarm codes, information about pets on the premises and any other information that can help them to get to you quickly and safely. During your intake, our Customer Service team will gather all pertinent information and keep it on your account.

If you accidentally set off the alarm, simply notify the Emergency Operator when they respond that “THIS IS A FALSE ALARM”. The operator will disconnect, and no further action will be taken.

No. The 3rd Act Wrist Button is silicon based and does not contain any latex content.